Questions Asked and Answered about UPRIGHT Posture Wearables

Let’s back up and get down to some important questions on posture (pun intended). Your mom has been nagging you for years to sit upright, stand upright, walk upright and you’ve never even known what being upright looks like or listened since nagging is the worst, but now your back hurts and you’re starting to think you should have listened.

It’s actually the most comfortable and natural position for you to be in. But (you must be wondering) if it’s so comfortable and natural, why do you need an UPRIGHT posture device?

In this technological age, we’ve grown used to slouching in front of our laptops and iPhones that slouching has become the new normal. So much so that it can feel weird and strained to be upright. We continue to have poor posture even though we know it’s the cause of our lower back pain, our exhaustion, and even our insecurities.

 Changing bad habits are hard. In fact, in general, it takes a month or even more to teach yourself to change bad habits and adopt new ones.

Upright posture devices are built to help you build long term proper posture habits.

Here are some answers to a few frequently asked questions about our posture trainers:

How do the UPRIGHT devices work?

Our posture trainers are placed directly onto your back (either lower or upper depending on the device) with an adhesives. Once you calibrate your proper posture, the device will vibrate whenever it senses that you are no longer sitting, standing, or walking upright. The gentle vibration serves to remind you to be upright.

How does it help build long term good habits?

The UPRIGHT GO come with a customized and personal training plan in the mobile app. The training plan is based on your age, weight, and back pain. Each day the amount of time you train your posture builds so that proper posture becomes instinctive.

How do they stick onto my back?

The UPRIGHT GO comes with 5 reusable hypoallergenic adhesives that last up to 10 days.

Is the UPRIGHT device noticeable?

UPRIGHT devices are to be worn directly on the spine, so they are discreet. No one has to know your training to be posture perfect. It’s just between you and your upright.

Upright welcomes pieces by outside contributors with diverse opinions. Send your submissions to: [email protected].

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125 Comments

  • Do I need to have my phone/App with me for it to work?

    • Hi,

      In order to use the UPRIGHT GO device, you do not need to use the associated UPRIGHT GO.

      You can use the device in Stand Alone mode, which allows you to operate the basic functions using the power button.

      You can read more about it in our Help Center article here

      If you have any additional questions, please do not hesitate to contact our support team at [email protected]

      Regards,
      Upright Team

    • Susan Barton March 6, 2020

      I have the newer model with the necklace. It came in October. Right after it came, I was a passenger in a very bad car accident, fracturing several vertebrae and I had to wear a back brace for five months.
      I am now trying to go without the brace full time, but I see my posture is terrible. My physical therapist suggested I try this .
      I can’t get the app to work. It says I am already registered, but my phone-iphone11pro, doesn’t think so. When I click on the forgotten password ithe app says it will contact me via email, but it never does. My email is [email protected].

      • Hi Susan, thank you for reaching out to us.

        I am sorry to hear about your accident and wish you a healthy and speedy recovery.

        Please keep an eye out for an email from our customer success team to assist you with logging back into the UPRIGHT GO app.

        Please do not hesitate to contact us with any questions you may have.

        You can reach us via the in-app chat or at [email protected]

        Regards,
        Upright Team

        • Jennifer May 2, 2020

          Can I purchase this with my flexible spending account (fsa)?

          • Upright May 3, 2020

            Hi Jennifer,
            Thank you for your question.
            At the moment, FSA/HSA spending cards cannot be used to purchase the UPRIGHT GO device. I do apologize.
            Please do not hesitate to contact us with any additional questions you may have.
            You can reach us [email protected]
            Regards,
            Upright Team

  • Just received my Upright Device , how long do I charge it?

    • Hi Florence,

      Glad to have you training with us.

      Your UPRIGHT GO should take about 3 hours to fully charge.

      If you have any questions along the way, please do not hesitate to contact our support team via the in-app chat or at [email protected]

      Regards,
      Upright Team

      • Nora Rivera January 11, 2020

        Can you use upright while pregnant ?

        • Hi Nora,

          The UPRIGHT GO devices have been tested and received all necessary approvals in the US and Europe regarding communications and electronics, and is safe to use.

          The UPRIGHT GO does have Bluetooth radiation- We use 1mW for our Bluetooth, which is much lower than a cellphone and considered safe.

          In any case, if you are concerned, which is totally understandable, we have an ‘airplane mode’ which you can switch on to avoid any kind of radiation.

          Additionally, if you have any doubts about using the UPRIGHT GO while pregnant, we do recommend that you consult a doctor.

          Please do not hesitate to contact our support team via the in-app chat or at [email protected], if you have any additional questions.

          Regards,
          Upright Team

  • Karen Cluver September 1, 2019

    Which is better the upright go or the upright go 2? I am greatly interested in either, but I can’t tell which one would be for me.
    Thank you, Karen

    • Hi Karen,

      The UPRIGHT GO is a great posture trainer that has helped over 200,000 customers improve their posture.

      The UPRIGHT GO 2 was designed and built according to the feedback we got from our customers regarding the UPRIGHT GO. On top of including all the great features of the UPRIGHT GO, the UPRIGHT GO 2’s adhesive surface was increased by 40% to improve the grip. The battery life is 3 times longer and the UPRIGHT GO 2 itself is 50% smaller than the UPRIGHT GO.

      Moreover, the UPRIGHT GO 2 has an additional sensor making detection of your posture even more accurate, it has a modern USB-C charging port, and it comes with a slick hard case.

      Overall the UPRIGHT GO is awesome. The UPRIGHT GO 2 is even better. ?

      If you have any additional questions, please do not hesitate to contact our support team at [email protected]

      Regards,
      Upright Team

  • is this item rechargeable and can the batteries be purchased easily in any small community

    • Hi Clasina,

      The UPRIGHT GO devices have rechargeable batteries, and you can recharge using the included charging cable or even your phone charger.

      If you have any additional questions, please do not hesitate to contact our support team at [email protected]

      Regards,
      Upright Team

  • Don Gibson September 8, 2019

    Interested….assume it is removed when showering and then re-attached? Use same or new adhesive?

    • Hi Don,

      Yes, that is correct. The device is not waterproof, so you will need to take off when you shower, go swimming, etc.

      In regards to the adhesives, with proper use and care, each strip can be used up to 10 times.

      If you have any questions along the way, please do not hesitate to contact our support team at [email protected]

      Regards,
      Upright Team

  • TAMARA TRINCADO September 11, 2019

    A pregnant women can use your device?

    • Hi Tamara,

      The UPRIGHT GO devices have been tested and received all necessary approvals in the US and Europe regarding communications and electronics and is safe to use.

      The device has Bluetooth radiation- We use 1mW for our Bluetooth, which is much lower than a cellphone, and considered safe.

      In any case, if you are concerned, which is totally understandable, we have an ‘airplane mode’ which you can switch on to avoid any kind of radiation.

      If you have any doubts about using UPRIGHT while pregnant, we recommend that you consult a doctor

      If you have any additional questions along the way, please do not hesitate to contact our support team at [email protected]

      Regards,
      Upright Team

  • I have Upright Go 2; which model necklace should I order?

    • Hi Ron,
      If you have the UPRIGHT GO 2, you should get the model for the UPRIGHT GO 2, with the USB-C connector.
      Please do not hesitate to contact our support team via the in-app chat or at [email protected], if you have any additional questions.
      Regards,
      Upright Team

  • You mention in one of the review areas…an Upright Go necklace…but do not see it for sale.??

  • BETSY REBOL October 23, 2019

    WHAT IS YOUR RETURN POLICY IF I DON’T LIKE THE STICCK?

  • Is is safe for osteoporosis of the spine

    • Hi,
      The UPRIGHT GO and UPRIGHT GO 2 devices train you to be more upright throughout the day. UPRIGHT GO is great if you find that you slouch from your upper back and if you plan to using it while standing, sitting at a desk or walking.

      It’s not a medical device, and if sitting upright causes you pain it might not be for you. If you suffer from a medical condition and are concerned, consult a medical professional before training with the UPRIGHT GO.

      If you have any additional questions, please do not hesitate to contact our support team via the in-app chat or at [email protected]

      Regards,
      Upright Team

  • Can one use this device if one has a pacemaker implant?

    • Hi Beth,

      The UPRIGHT GO reminds you to sit upright with a gentle vibration and complies with all the applicable standards for this device:
      FCC part 15C, FCC part 15B, and for CE (it complies with the essential requirements of the relevant European health, safety, and environmental protection legislation)

      The device has Bluetooth radiation. We use 1mW for our Bluetooth, which is much lower than a cellphone. The magnets on the necklace are regular magnets, not electro-magnets, and as such I recommend checking with your doctor or the manufacturer of your Implanted Cardio Defibrillator with your question. as they should have more information about using a gadget with magnets.

      If you have any questions along the way, please do not hesitate to contact our support team via the in-app chat or at [email protected]

      Regards,
      Upright Team

  • What if a person wants to buy it but is allergic to adhesives in genera?
    Allergic to all adhesives tried in the past…

    • Hi Ellie,

      The adhesives are made from silicon and are hypo-allergenic.

      However, if you are concerned, I would suggest purchasing the UPRIGHT Necklace as well which allows you to use the UPRIGHT GO device without having to use the adhesives.

      If you have any further questions, you can reach out to us via email at [email protected]

      Regards,
      Upright Team

      • Received my necklace on Dec 23. The micro connector does not stay connected. No problem connecting my charger. I need a replacement. How to do this?

        • Hi Ron,

          I am sorry to hear that your UPRIGHT Necklace is unable to stay connected to your UPRIGHT GO device.

          Please keep an eye out for an email from our customer success team to assist with processing your replacement.

          If you have any questions along the way, please do not hesitate to contact our support team via the in-app chat or at [email protected]

          Regards,
          Upright Team

      • Thanks for that answer- I had been unclear if the upright was worn as necklace required adhesive- apparently not, which would be great.

  • Where are the sensors? It states the upright go2 has multiple sensors vs one on the older version. I couldn’t find anything as to where these sensors are.

    • Hi,

      The UPRIGHT GO 2 has a gyroscope as well as an accelerometer to help provide a more accurate reading of your posture.

      If you have any further questions, you can reach out to us via email at [email protected]

      Regards,
      Upright Team

  • Can a kid use it? 9 years old

    • Hi Vera,

      Yes, the UPRIGHT GO can be used by a 9 year old. The app consists of a Training Plan that lasts for 27 days.

      As long as they are comfortable using the GO device and keeping to the schedule, they should be fine.

      If you have any additional questions, you can reach out to us at [email protected]

      Regards,
      Upright Team

  • Stephanie McEvoy November 7, 2019

    Hi,

    I have been interested in your product ever since I saw it and … I have a St. Jude pacemaker and would like to know if the Upright 2 will interfere in any way with the pacemaker … either on how it works or sends signals to my remote monitor.

    Look forward to hearing back! … Stephanie

    • Hi Stephanie,

      The UPRIGHT GO reminds you to sit upright with a gentle vibration and complies with all the applicable standards for this device:
      FCC part 15C
      FCC part 15B
      and for CE (it complies with the essential requirements of the relevant European health, safety, and environmental protection legislation)

      The device does have Bluetooth radiation. We use 1mW for our Bluetooth, which is much lower than a cellphone. Additionally, the magnets on the necklace are regular magnets, not electromagnets. In either case, we do recommend checking with your doctor or the manufacturer of your pacemaker with your question.

      Regards,
      Upright Team

  • Jim LoVerde November 12, 2019

    Hi
    Will this device interact with a pacemaker or in my case, the InSPIRE surgery that I had 7 months ago?
    Jim

    • Hi Jim,

      The UPRIGHT GO reminds you to sit upright with a gentle vibration and complies with all the applicable standards for this device:
      FCC part 15C
      FCC part 15B
      and for CE (it complies with the essential requirements of the relevant European health, safety, and environmental protection legislation)

      The device does have Bluetooth radiation. We use 1mW for our Bluetooth, which is much lower than a cellphone. Additionally, the magnets on the necklace are regular magnets, not electromagnets. In either case, we do recommend checking with your doctor or the manufacturer of your pacemaker with your question.

      Regards,
      Upright Team

  • Parvaneh Nassiri November 14, 2019

    Iam trying to buy a necklace for my my up right it seems I have a big problem I have 8 items in the cart that can not remove probably you could remove

    • Hi Parvaneh,

      I see that you are currently being helped by one of our Customer Success representatives.

      If we can be of any further assistance, you can always reach out to us at [email protected]

      Regards,
      Upright Team

  • Mary Lou Holtzman November 16, 2019

    Can you purchase just the black necklace if you already have a device?

    Thank you

  • Hackleman Kelly November 19, 2019

    I have the original upright go. Can I purchase a strap for it?

    • Hi Kelly,

      The UPRIGHT Necklace is compatible with both the original UPRIGHT GO and UPRIGHT GO 2.

      You can purchase the UPRIGHT Necklace for your device here: https://store.uprightpose.com/products/upright-go-necklace.

      Please make sure to select the correct necklace model that corresponds to your current UPRIGHT GO device.

      If you have any further questions, you can reach out to us via email at [email protected], or via the in-app chat option.

      Regards,
      Upright Team

  • Lesli Walls November 22, 2019

    Do you still need the adhesive if you use the necklace?

    • Hi Lesli,

      If you are using your UPRIGHT Necklace with your UPRIGHT GO device, then you do not need to use the adhesives as well.

      You can reach out to us via email at [email protected], with any further questions you may have.

      Regards,
      Eitan

  • Elena Gonzalez November 22, 2019

    How does it charges? Do I need to buy batteries? USB with my computer?

    • Hi Elena,

      The UPRIGHT GO devices have rechargeable batteries. The original UPRIGHT Go comes with a micro-USB charger and the UPRIGHT GO 2 comes with a USB-C charger.

      The other end of the charger is USB-A and can either be connected to your computer or standard phone wall charger.

      Regards,
      Upright Team

  • How does Upright work with scoliosis patients?

    • Hi Vickie,

      It’s important to keep in mind that the UPRIGHT GO devices are a training device, and not a medical one, and use sophisticated sensors in order to detect your slouching and indicate that in real-time to remind you to straighten up.

      We have had many customers with a variety of back conditions who reported great progress using the UPRIGHT GO. We do offer a 30-day return money-back guarantee, so you can simply try it out and return it if you feel like it’s not for you.

      In any case, I’d strongly advise you to consult with your physical therapist or doctor regarding using the UPRIGHT GO device, if you have any concerns.

      If you have any further questions or concerns, you can reach out to us at [email protected]

      Regards,
      Upright Team

  • I have one of the stick on ones. Will it work with the neckless. If so how does it attach? Price for just the neckless part?

    • Hi Jay,

      The UPRIGHT Necklace works with both the original UPRIGHT GO and the UPRIGHT GO 2 devices. It connects to the UPRIGHT GO device via the charging port, and costs $19.95 each.

      When ordering, make sure to choose the correct model that matches your current UPRIGHT GO device.

      If you have additional questions, you can reach out to us via email at [email protected]

      Regards,
      Upright Team

  • Carol edwards November 27, 2019

    Do you need the adhesives if you have the necklace?

    • Hi Carol,

      If you are using the UPRIGHT Necklace, you do not need to use the adhesives as well.

      Regards,
      Upright Team

  • Does this posture thing work for people who have a habit of leaning to one side?

    • Hi Susan,

      The UPRIGHT GO device mainly detects your slouch forward. However, we do have a 30-day return policy, so you can always try the device out and see if it works for you.

      If you have any additional questions, you can reach out to us at [email protected].

      Regards,
      Upright Team

  • Is the Upright safe to use with a pacemaker or defibrillator?

    • Hi Shiv,

      The UPRIGHT GO devices remind you to sit upright with a gentle vibration and complies with all the applicable standards for this device:
      FCC part 15C
      FCC part 15B
      and for CE (it complies with the essential requirements of the relevant European health, safety, and environmental protection legislation)

      The devices do have 1mW of Bluetooth radiation, which is much lower than a cellphone.

      We do recommend checking with your doctor or the manufacturer of your pacemaker or defibrillator with your question.

      Regards,
      Upright Team

  • I need a detailed description of how the device should perform. I bought an upright go 2 and vibration is very intermittent. Is this normal? How should it operate? Your promotional articles are not helpful.

    • Hi John,

      I am sorry to hear that you are having difficulty with your UPRIGHT GO 2.

      I see that you were being helped by one of our representatives, who was able to assist you to resolve the issue.

      Regards,
      Upright Team

  • Carol Worth December 1, 2019

    Is the vibration noticeable to others sitting around you? I attend a lot of meetings and wonder if others can hear or see the device vibrate.

    • Hi Carol,

      The vibrations should not be noticeable to others. However, you can always change the vibration strength and pattern through the UPRIGHT GO app’s settings menu.

      Regards,
      Upright Team

  • Edith Wurst December 2, 2019

    I just received the Upright GO 2. I am concerned to see a airplane mode. I have a pacemaker implant. Is it save for me to use the GO2?
    Like cell phones have to be 6 inches away from my pacemaker.
    Looking forward to hearing from you.
    Best regards,
    Edith Wurst

    • Hi Edith,

      The UPRIGHT GO devices do have 1mW of Bluetooth radiation, which is much lower than a cellphone, and considered safe.

      In any case, if you are concerned, which is totally understandable, we have an ‘airplane mode’ which you can switch on to avoid any kind of radiation

      Additionally, we do recommend checking with your doctor or the manufacturer of your pacemaker with your question.

      Regards,
      Upright Team

  • Will it correct posture when moving or only sitting

    • Hi Bee,

      The ideal position for training is when you are sitting. However, you can still train with the UPRIGHT GO device when standing or walking around.

      If you have any additional questions, you can reach out to us via email at [email protected]

      Regards,
      Upright Team

  • Dennis M Ward December 15, 2019

    Can you exercise with the device. For instance will it work while performing snatches. Providing feedback on correct posture?

    • Hi Dennis,

      We do not suggest exercising with the UPRIGHT GO device, as the adhesives are not sweatproof. When exercising, the adhesives may become loose due to sweat, and the UPRIGHT GO may fall off.

      If you have any further questions, feel free to reach out to us at [email protected]

      Regards,
      Upright Team

  • Nicole Boursier December 19, 2019

    Does it work on elderly people (80 and more)?

    • Hi Nicole,

      Yes, the UPRIGHT GO can be used by people of all ages.

      When using along with the UPRIGHT GO companion app, you are given a Training Plan. Each day you are given a timed training session where you work on your posture. As you progress, the training sessions will increase in duration and frequency.

      If this is something you feel works for you, you should be fine.

      Additionally, we do have a 30-day return policy, so you can always purchase the device to try out and return if you are not satisfied.

      If you have any additional questions, please do not hesitate to contact our support team via the in-app chat or at [email protected]

      Regards,
      Upright Team

  • Julie Lang December 19, 2019

    How is the Upright Go 1 different than Upright Go 2? I have 1 already but the description of Upright Go 2 suggests it has multiple sensors – how does that work with only 1 sensor???

    • Hi Julie,

      The UPRIGHT GO is a great posture trainer that has helped over 200,000 customers to improve their posture.

      The UPRIGHT GO 2 was designed and built according to the feedback we got from our customers about the UPRIGHT GO. On top of including all the great features of the UPRIGHT GO, the UPRIGHT GO 2’s adhesive surface was increased by 40% to improve the grip, the battery life is 3 times longer, and the UPRIGHT GO 2 itself is 50% smaller than the UPRIGHT GO.

      In regards to your question, the UPRIGHT GO 2 has an additional sensor that allows for a more accurate detection of your posture even more accurate.

      If you have any questions, please do not hesitate to contact our support team via the in-app chat or at [email protected]

      Regards,
      Upright Team

  • Is this FSA eligible?

    • Hi Dave,

      At the moment, only the original UPRIGHT GO device is FSA eligible. We are currently working to have the UPRIGHT GO 2 approved as well.

      If you have any further questions, you can reach out to us at [email protected]

      Regards,
      Upright Team

  • If one is done using it? Can another person use it?

    • Hi Jennifer,

      If you would like to give your UPRIGHT GO to someone else after you are done training, you can. However, make sure to connect your device to the app, so that you can ensure that your data has downloaded to the app and cleared off the GO device.

      If you have any further questions, you can reach out to us at [email protected]

      Regards,
      Upright Team

  • Mary Huffer January 2, 2020

    How long does it generally take to build better posture habits when using this? My teenage daughter has terrible posture!! Hoping this might sit her up straight!

    • Hi Mary,

      Each person’s training experience is different. When starting your training with the UPRIGHT GO device, you are given a training plan that lasts about a month.

      Every day you are given a daily training session where you actively work on your posture. These sessions increase in duration and frequency as you progress.

      If your daughter is able to train along with the plan, she will see a change in her posture.

      If you have any additional questions, please do not hesitate to contact our support team via the in-app chat or at [email protected]

      Regards,
      Upright Team

  • How does the accuracy and effectiveness of the device, when used with the necklace, compare to the accuracy and effectiveness when used with adhesive? Have you done studies? Thanks.

    • Hi Bob,

      Thank you for your inquiry.

      In regards to the effectiveness, whether you use the necklace or the adhesives, the UPRIGHT GO will be just as accurate.

      However, as with the adhesives, the device adheres to your back it may be slightly more accurate than the necklace which allows for the possibility that the UPRIGHT GO will move while on your back.

      If you have any additional questions, please do not hesitate to contact our support team via the in-app chat or at [email protected]

      Regards,
      Upright Team

  • Hello, Can this device help dowanger hump and uppercross syndrome?

    • Hi Amanda,

      Thank you for your question.

      While UPRIGHT GO devices are designed to be used on your spine, to detect your back movement, they can also be used in other locations.

      If you feel like you’re sitting straight, but your shoulders or head fall forward too much, we have something you can try.

      You can place the UPRIGHT GO between your shoulder and spine (play around until you find a spot that works best for you), and calibrate it there using the app when your shoulders or head are where you want them.

      Please do not hesitate to contact us with any questions you may have, at [email protected]

      Regards,
      Upright Team

  • Does the device use data on the phone?

    • Hi,

      The UPRIGHT GO app does use minimal amounts of data to sync your progress to the cloud. However, you can use the UPRIGHT GO device without the app, and reconnect once you are using WiFi to sync and upload your data.

      If you have any additional questions, please do not hesitate to contact our support team via the in-app chat or at [email protected]

      Regards,
      Upright Team

  • HI,
    Can your device work with an apple watch?

    Thank you

    • Hi Carol,

      Yes, the UPRIGHT GO does work with the Apple Watch.

      Once you have downloaded the UPRIGHT GO app to your iPhone, you can enable it in the Watch app.

      Once enabled, the avatar will be displayed on your watch, and it will show you your training session and when you are slouched and upright.

      If you have any additional questions, please do not hesitate to contact our support team via the in-app chat or at [email protected]

      Regards,
      Upright Team

  • Can you use upright 2 with an android? If so do you need to buy a certain kind or are they all set up for both apple and android phones?

    • Hi Kristine,

      The UPRIGHT GO app is available on Android devices running Android 6.1 and above.

      In regards to the UPRIGHT GO 2 device itself, they are compatible with both iOS and Android.

      If you have any additional questions, please do not hesitate to contact our support team via the in-app chat or at [email protected]

      Regards,
      Upright Team

  • I am needing to correct “Forward Head Posture” would you feel this device would be applicable to that type of posture correction?

    • Hi Kimberly,

      While the UPRIGHT GO is designed to be used on your spine, to detect your back movement, it can also be used in other locations. If you feel like you’re sitting straight, but your head falls forward too much, you can try placing the UPRIGHT GO between your shoulder and spine (play around until you find a spot that works best for you) and calibrate it there using the app when your head is where you want it.

      If you have any additional questions, please do not hesitate to contact our support team via the in-app chat or at [email protected]

      Regards,
      Upright Team

  • C.A. Schulmann January 12, 2020

    Can a person with scoliosis benefit using the Upright? One can only stand just so straight. I will hope for a reply before I buy one.

    • Hi CA,

      The UPRIGHT GO devices train you to be more upright throughout the day. The UPRIGHT GO is great if you find that you slouch from your upper back and if you plan using it while standing, sitting at a desk or walking.

      This is not a medical device, and if sitting upright causes you pain it might not be for you. If you suffer from a medical condition and are concerned, consult a medical professional before training with the UPRIGHT GO.

      If you have any additional questions, please do not hesitate to contact our support team via the in-app chat or at [email protected]

      Regards,
      Upright Team

      • CA Schulmann January 13, 2020

        I’m good upright or sitting. I think this will benefit me and thank you for the reply.

  • I am in a wheelchair and experience back pain because I slouch frequently. Will this work for a person, like me, who is seated all day?

    • Hi Harvey,

      As we are not healthcare professionals, we cannot advise on such matters. We would suggest that you consult with your doctor/therapist prior to purchasing the device.

      In general, the UPRIGHT GO is intended to make you more aware of your posture, by sending a slight vibration once you slouch to remind you to be Upright.

      If you have any additional questions, please do not hesitate to contact our support team via the in-app chat or at [email protected]

      Regards,
      Upright Team

  • Does the app work with Bluetooth or Wi-Fi?

    • Hi Jan,

      The UPRIGHT GO app uses Bluetooth to connect to your UPRIGHT GO device. It also uses data (whether WiFi or your device’s cell data connection) to upload your progress to the cloud.

      If you have any further questions, please do not hesitate to contact our support team via the in-app chat or at [email protected]

      Regards,
      Upright Team

  • Lou Fiander January 30, 2020

    1 – I wear a gold necklace with a gold and diamond heart pendant. I choose to NEVER remove it. Is there any way to still use the Upright Go 2 necklace with it. I understand the physics of it all but is there some trick to bypass this issue WITHOUT removing my neck jewelry?
    2 – Have you addressed the issue of the UBS port coming off due to glue-to-rubber difficulty that was mentioned in a few of the reviews.
    I had my finger poised to click on ‘order’ when I decided to read your reviews. I’ll be happy to wait until you develop solutions for those 2 situations because I REALLY want to purchase your product.

    • Hi Lou, thank you for your questions.

      The necklace should not be an issue with your gold necklace. If you are concerned, you can take any simple magnet that you have laying around and make sure that it will not stick to your necklace or pendant.

      In regards to the USB connector coming detached, this scenario is rare, and on the off chance it does occur, you can reach out to us and we will send you a replacement right away.

      If you have any additional questions, please do not hesitate to contact our support team via the in-app chat or at [email protected]

      Regards,
      Upright Team

  • Hi can it be used by someone that has Cochlear implants for both ears in their head? Or has a Metal rod down their back ?

    • Hi Heidi,
      As this is not a medical device, we cannot for sure say how it would affect your implants or back, and if sitting upright causes you pain it might not be for you.
      If you suffer from a medical condition and are concerned, consult a medical professional before training with the UPRIGHT GO.
      Please do not hesitate to contact our support team via the in-app chat or at [email protected], if you have any additional questions.
      Regards,
      Upright Team

  • Alfonso Lopez February 5, 2020

    any recommendation on finding my correct posture?

    • Hi Alfonso,
      Thank you for your question.
      I would suggest taking a look at our Help Center article for some tipS, such as our video here on how to find your proper upright position.
      You can also take a look at our article here on how to sit and stand upright.
      If you have any additional questions, please do not hesitate to contact our support team via the in-app chat or at [email protected]
      Regards,
      Upright Team

  • On my Android phone the Upright app is always displayed (either on the lock screen or as a symbol in the status bar). Can this be switched off?

    • Hi Carl,
      Thank you for your question.
      As long as the UPRIGHT GO app is active, the notification will be displayed. Once you are done training with your UPRIGHT GO, you can force close the app, and the notification icon will disappear.
      If you have any additional questions, please do not hesitate to contact our support team via the in-app chat or at [email protected]
      Regards,
      Upright Team

  • Hi – we got one of these for my daughter and want her to wear it at school, where she isn’t allowed to have her phone at all times. Will it still work if she’s not near a phone?

    • Hi Chad,
      Thank you for your question.
      Yes, the UPRIGHT GO devices can be used without a cellphone. If you wish to track the data, you can connect to the app at a later time and the data will download from the device and sync to the app.
      In terms of usage, the power button will allow you to calibrate your upright posture and switch between Training & Tracking mode.
      You can read more about our Stand Alone mode in our Help Center article here.
      If you have any additional questions, please do not hesitate to contact our support team via the in-app chat or at [email protected]
      Regards,
      Upright Team

  • Janeen McLean February 13, 2020

    I tend to lean backward (not slouch forward) which contributes to lower back pain. Will the Upright device detect when I’m leaning back?

    • Hi Janeen,
      Thank you for your questions.
      The UPRIGHT GO devices only measure your slouch forward. If you sit in a chair and lean back, the UPRIGHT GO will not be able to detect this.
      However, if you sit in a chair and slouch forward, this is a movement that the UPRIGHT GO can measure.
      If you have any additional questions, please do not hesitate to contact our support team at [email protected]
      Regards,
      Upright Team

  • Is this devise sweat proof? Will it work during outdoor activities? I want to wear it during dressage riding to improve my seat in the saddle.

    • Hi Marvin,

      Thank you for your question.

      There are a few things to take into account:

      The UPRIGHT GO devices are resistant against sweat and moisture but not water-proof.

      However, while horse riding the body develops sweat and that may cause the adhesives to slide off.

      The UPRIGHT GO devices were not tested for use while horseback riding, only standing, sitting and walking so I cannot 100% guarantee that it will last a ride.

      What I would suggest when calibrating your device, is to be at the riding posture and then place the GO on your back and do the calibration.

      If you have any additional questions, please do not hesitate to contact our support team at [email protected]

      Regards,
      Upright Team

  • Amir Shani March 8, 2020

    Hi, Can you provide details on how long do I need to wear this? Is it all day long or several minutes trainign per day?

    • Hi Amir, thank you for your question.

      Each day you will be given a timed training session where you will focus on your posture. These sessions will increase in duration and frequency as you progress. These sessions are our suggestion of how long you should be training for that day, so as to not over-train your body and feel sore.

      However, if you feel like you can train for more than your daily session, you can do so.

      Please do not hesitate to contact us with any further questions you may have.

      You can reach us via the in-app chat or at [email protected]

      Regards,
      Upright Team

  • Amir Shani March 10, 2020

    Thanks for the rensponse. And is it everyday for life or is it planned for a certain period and your posture is fixed?

    • Hi Amir,

      Our Training Plans last for about 30 days. Once you have completed your plan you can either choose to continue training on your own or request to have your plan reset and start over.

      In any case, once you have completed your plan, we suggest training 2-4 times a week, for however long you see fit, in order to maintain your progress.

      If you have any additional questions, please do not hesitate to contact our support team at [email protected]

      Regards,
      Upright Team

  • Did Upright Go 2 ever get approved as an FSA eligible device?

    • Hi Hsi, thank you for your question.
      At the moment only the original UPRIGHT GO is covered by FSA/HSA. However, we are currently working on having the UPRIGHT GO 2 approved as well.
      Please do not hesitate to contact us with any additional questions you may have at [email protected]
      Regards,
      Upright Team

  • Erin Smith April 23, 2020

    Can you use a FLEX speding card to order your product?

    • Upright May 3, 2020

      Hi Erin,
      Thank you for your question.
      At the moment, FLEX spending cards cannot be used to purchase the UPRIGHT GO device. I do apologize.
      Please do not hesitate to contact us with any additional questions you may have.
      You can reach us [email protected]
      Regards,
      Upright Team

  • I was going to order it but in the check out process it says I am authorizing your company to deduct regular monthly payments from my acct – what is this for?

    • Hi Aerin,
      Thank you for reaching out to us.
      The only way that you would be making monthly is if you choose the option to make payment in monthly installments during checkout.
      Please do not hesitate to contact us with any additional questions you may have.
      You can reach us at [email protected]
      Regards,
      Upright Team

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