If you are unsatisfied with your purchase from Upright Tech Ltd for any reason, you have 30 days from the date of delivery to request a full refund. You may return any product purchased on uprightpose.com (“Product”).
To qualify for a refund, all the following conditions must be met:
- A Return Merchandise Authorization (RMA) must be requested from our customer service team within 30 days of the delivery date. To request an RMA, email [email protected]
- Anchor Returned product(s) must be in good physical condition (not physically broken or damaged).
- All accessories originally included with your purchase must be included with your return.
- The RMA number must be included along with your returned product.
Additional terms and conditions:
- Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
- You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to Upright Tech Ltd
- If you return Product to Upright Tech Ltd (a) without an RMA from Upright or (b) without all parts included in the original package, Upright retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the product or the retail value of the missing accessories, whichever is higher.
- Refunds will be processed and paid within 5-7 business days of Upright’s receipt of Product.