Customer Success Agent

Tel-Aviv, Upright Technologies LTD

About The Position

Upright Technologies Ltd., an established start-up in the wellness and health fields and the global leader in wearable posture trainers is looking for a customer success agents to join our amazing and rapidly growing Customer Success team.


·        Providing technical support and solutions to our customers all around the world.

·        Engaging directly with our customers through our in-app chat, Facebook messages, and emails.

·        Taking part in meeting with our R&D department.

·        Customer success oriented - striving to improve the customer experience for the long run.

·        Reporting to all the departments in the company with customers insights and feedback.

·        Managing beta users projects.

·        Working on Customer Success projects to improve our product, service and app.

·        Working hours –Morning (9.00-18.00)- 2 shifts, Evening (17.00-02.00)- 2 shifts, and weekend shift – perfect for students!

Requirements

·        At least 1 years’ experience as a Customer Success / Service agent.

·        Native level English (all communication is in English)

·        Tech-oriented

·        High level of Customer service orientation.

·        A team player with excellent communication skills.

·        Creativity, thinking out of the box, ability to adjust to changes, working under pressure.

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